Shipping & Returns

Shipping Policy At Eliane, we are thrilled to share our designs with you. All orders are processed and shipped from our Toronto studio.

• Processing Time: Please allow [1-3] business days for your order to be processed before it ships.
• Domestic Shipping (Canada): We offer standard and express shipping options. Standard shipping typically takes [3-7] business days. Enjoy free standard shipping on Canadian orders over $[Insert Amount].
• International Shipping: We ship globally! International delivery times vary depending on the destination (typically [7-14] business days). Please note that international customers are responsible for any customs duties, taxes, or import fees incurred upon delivery.

Returns & Exchanges We want you to love your Eliane pieces. If a garment isn’t the perfect fit, we are happy to accept returns or exchanges within [14/30] days of the delivery date.

• Conditions: Items must be unworn, unwashed, and in their original condition with all tags attached.
• Process: To initiate a return, please email us at [[email protected]] with your order number. We will provide you with a return shipping label and instructions.
• Refunds: Once we receive and inspect your return, refunds will be issued to the original payment method within [5-7] business days. Please note that original shipping costs are non-refundable.